Customer Service

Amazing Customer Service Skills

Amazing Fact – Did you know that it can cost 5 times more to buy new customers than to retain existing ones?

By the end of this one day workshop you will be able to ;

  • Understand the importance of ‘wowing’ your customer
  • Identify what makes great customer service
  • Be aware of your own communication style and how to adapt it according to different situations
  • Gain the skills and knowledge to enable you to broaden and deepen your relationships with customers
  • Delight customers by improving the customer experience through more effective communication and  rapport building
  • Look at the importance of brand
  • Handle difficult customers/customer complaints more effectively to enhance customer satisfaction and recommendations