By the end of this one day workshop you will be able to:

  • Explain what assertiveness is and what it means for you and those around you
  • Take a positive approach in communicating more effectively
  • Anticipate other people’s behaviour and prepare your responses
  • Build and boost  your self- esteem, confidence and assertiveness
  • Follow a structured process for approaching situations in an assertive manner
  • Recondition and practice reactions to aggression/dominant people